Technical Support Associate

Technical Support Associate

Concord Temporary July 26, 2022 Compensation: $20-$25/hour
Career Description

Position Title: Technical Support Associate (iPhone 13)

Tenure: Temporary

Shift: Mon-Fri (7:30 am – 4:30 pm)

Compensation: $20-$25/hour

Position Overview:

Our client is one of the largest home improvement retailers in North America. They are looking for an associate who’d be able to hit the ground running with their hardware technical support duties. This project is specific to the iPhone 13 deployment. This is a contract position with strong extension potential.

What will you be doing?

  • Identify hardware solutions and both diagnose and repair faults
  • Support the deployment of iPhone 13
  • Technical troubleshooting and manage multiple cases, simultaneously
  • Phone set-up for new employees
  • Speak with customers as needed
  • Test and evaluate technologies
  • Other duties are required

Must Haves:

  • At least 1-3 years relevant experience
  • Completed college or university education in a technical field
  • Flexible – work after hours and on-call as needed
  • Proven experience handling phones/various hardware
  • High attention to detail
  • Good problem-solving skills and ability to multi-task
  • Good written and oral communication skills


Career Overview
  • Job ID: JOB-179
  • Posted Date: July 26, 2022
  • Location: Concord
  • Compensation: $20-$25/hour
  • Type: Temporary